1. Application for Returns/Refunds

1.1 Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items ("Item") as stated in the Terms of Service. 

2. Application for the Return of an Item

2.1 Buyer may only apply for the refund and/or return of the item in the following circumstances:

• the item has not been received by Buyer;
• the item was defective and/or damaged on delivery;
• the item received is incomplete (missing quantity or accessories);
• seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• the item delivered to buyer is materially different from the description provided by Seller in the listing of the item;
• the item received is a counterfeit item**;
• the item received has physical damage (e.g. dented, scratched, shattered);
• the item received is faulty (e.g. malfunction, does not work as intended);
• by way of private agreement with Seller and Seller must send his/her confirmation to Welldone confirming such agreement

2.2 Buyer's application must be submitted via email

2.3 Welldone will review each Buyer's application on a case-by-case basis and, in its sole discretion, determine whether Buyer's application is successful.

2.4 Please note that, if required by Welldone, Buyer must ship the item to a location designated by Welldone within ten (10) calendar days after the return request is raised.

2.5 The approval of your request for refund and return will be made by Welldone in its sole discretion. Buyer acknowledges and agrees that Welldone's decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Welldone or its affiliates in relation to such decision.

2.6 In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Welldone to request Welldone to continue hod the purchase monies until a formal determination is available. Welldone will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.

3. Condition of Returning Item

5.1 To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary item such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

4. Liability of Return Shipping Fee

(a) In the scenario of an unforeseen error from the seller's end (i.e. - damaged, faulty or wrong item delivered to the buyer), the seller will bear buyer's return shipping fee.

(b) In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee.

(c) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, Welldone at its sole discretion will determine the party liable for the return shipping fee.

5. Refunds

5.1 Buyer will be only refunded after Welldone has received the confirmation from the Seller that Seller has received the returned Item. In the event where Welldone does not hear from Seller from a specific time, Welldone will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer designated bank account. 

6. Communication Between Buyer and Seller

6.1 Welldone encourage Users to communicate with each other in the event where problem arises in a transction. As Welldone is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the item purchased.

Last updated: 6 May 2022